Implementation Consultant

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are seeking an experienced Implementation Consultant to join the implementation team. This role is pivotal in managing the successful technology deployment of new customer accounts and re‑engagement projects for existing clients. As an Implementation Consultant, you will lead projects, engage with high-level stakeholders, and coordinate multiple work streams to ensure seamless deployment of Cvent technology. Your expertise in Cvent products and services will be crucial in guiding customers to achieve their goals and measure results.

This role requires deep customer discovery, understanding of business process, and resulting assertive communication to guide customers to make necessary changes in business process and technology adoption to correctly position Cvent technology as a transformational platform.

• Success in this role is defined as a customer successfully deploying, adopting and consuming products purchased. Success is not limited to delivering a project on time and within budget. As a result, this role needs to see the big picture, partner with the Account Team, including Customer Success, to understand the context of the PS Engagement within the customers’ success plan.
  
  Resultingly, a key responsibility is to escalate any hint that customer adoption will be blocked along with proposed solutions.
• Provide expert consultation to customers, offering strategic guidance on leveraging Cvent technology to meet their meeting and event management objectives.
• Manage a diverse portfolio of implementation projects, ranging from simple to complex, ensuring adherence to timelines, and escalating issues when necessary.
• Analyze and map current customer processes to future Cvent technology solutions, recommending improvements and efficiencies.
• Act as a product specialist, demonstrating in-depth knowledge of Cvent products. Responsibilities include consulting, configuring, testing, training, and deploying solutions.
• Deliver best practices and industry insights, identifying trends to enhance customer adoption and satisfaction.
• Develop and maintain strong advisory relationships with key customer contacts to drive successful implementation and adoption.
• Oversee and/or configure customer accounts, ensuring accuracy through testing and refinement, while managing team contributions.
• Coordi…