D365 CRM Support Analyst Specialist

Job Title:

CRM Application Support Specialist (Hybrid/Flexible Working)

Location:

London

Salary: £46,500

Hours:

35 per week

Contract:

Fixed Term Contract, with potential to become permanent

• Provide technical and functional support for the CRM platform (e.g., Dynamics 365).
• Manage and maintain CRM environments, configurations, and solution deployments.
• Support CI/CD pipelines for CRM code, customisations, and integrations, including pre- and post-deployment steps, release notes, and solution management.
• Ensure strong security practices across all environments, including role-based access, data protection, and patching.
• Monitor application performance and proactively resolve incidents and issues.
• Work with Dev Ops and Info Sec teams to deliver secure, automated deployment processes.
• Maintain clear documentation for environment setup, deployment procedures, and security configurations.
• Support release management, version control, and testing activities.

• Strong experience supporting and maintaining CRM platforms (e.g., Dynamics 365, Salesforce).
• Solid understanding of application security, identity management, and environment controls.
• Experience with CI/CD tools such as Azure Dev Ops, Git Hub Actions, or Jenkins.
• Familiarity with infrastructure-as-code and configuration management principles.
• Skilled in troubleshooting deployments, integrations, and performance issues.
• Good understanding of data governance and compliance frameworks (GDPR, ISO
  27001, etc.).
• Strong analytical, documentation, and communication skills.

• Play a key role in shaping secure and modern CRM practices.
• Join a collaborative, forward-thinking technology team.
• Competitive salary and benefits package.
• Exposure to cloud-based CRM environments and modern Dev Ops approaches.
• A fixed-term role with the potential to transition into a permanent position.