Technical Sales Specialist; Cisco

Overview

Mixture of office work and client site - can be linked to London, Manchester or Newbury office.

A Bit About Us 🏢

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

As a Technical Sales Specialist (Cisco), you will play a key role in equipping our wholesale channel partners with the knowledge and skills to deploy, configure, and support primarily our Cisco Webex and associated CX portfolio, including enterprise grade Webex Contact Centre. You will be responsible for developing and delivering technical training programmes that ensure partners are proficient in solution architecture, integration, troubleshooting, and best practice deployment whilst offering a managed service solution for the more complex deployments.

• Technical Enablement:
  Design and deliver in-depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma’s associated services.
• Hands-On Training:
  Provide practical, lab-based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
• Certification Readiness:
  Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
• Content Development:
  Produce detailed technical guides, configuration playbooks, solution diagrams, and e-learning modules.
• Solution Expertise:
  Act as a subject matter expert for Cisco Webex and CCaaS within Gamma’s wholesale partner ecosystem.
• Partner Support:
  Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
• Collaboration:
  
  Work closely with Product teams to maintain training content accuracy and incorporate platform updates and enhancements.
• Continuous Improvement:
  Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.

• Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or UCaaS based equivalent, and cloud contact centre platforms (CCaaS).
• Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
• Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
• Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and how they impact UC and CCaaS deployments.
• Excellent technical documentation, presentation, and facilitation skills.
• Ability to explain complex technical concepts clearly to mixed-ability audiences.
• Hands-on experience with partner labs, demo environments, or sandbox systems.
• Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Collaboration Specialist, CCaaS vendor certs) preferred, but will also consider experience.
• Previous exposure to channel/wholesale environments desirable.

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we…