IT Onsite Technician; Apprentice

A fantastic opportunity to join our IT function as an Apprentice, to be based in London.

• Assist users with hardware issuing or replacement as required.
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for asset control and stock ordering of devices as required.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
• MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
• Switch Upgrades, Console and Backups, some proficiency in network skills.
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
• Chaperoning Vendors during maintenance work and tasks.
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
• Assisting with Video Conferencing serving our clients in the meeting rooms as required.
• Complete the Information Communications Technician Level 3 apprenticeship

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. As a member of the team, you will be supported and mentored by experienced and knowledgeable colleagues. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• 5 GCSE’s including grade 6 or above in Maths and English [or equivalent].
• Ability to communicate effectively at all levels
• Ability to prioritise own workload with direction as required
• Ability to keep calm under pressure
• Good team player
• A "can-do" and flexible attitude
• Excellent attention to detail
• Good working knowledge of Outlook and Word

Please ensure you list your GCSE results in your CV.

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.