Vice President of IT Operations

Vice President of IT Operations - Enterprise Applications & Infrastructure

• Based in London
• Permanent, Full-Time
• Salary:
  Competitive (depending on experience)
• This role requires hands-on experience with Entrata - the property management software.

A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions:
Entrata application services, end-user support, and corporate IT infrastructure. This is a strategic leadership role requiring hands‑on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems.

You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support.

• Build and lead a dedicated team to support the Entrata platform, ensuring high availability and performance.
• Oversee the full application lifecycle: deployment, upgrades, incident resolution, and vendor coordination.
• Define and implement SLAs, KPIs, and continuous improvement initiatives.
• Align Entrata capabilities with business needs through stakeholder collaboration.
• Manage local end‑user support operations, ensuring timely resolution of IT issues.
• Develop and enforce support policies, procedures, and standards to enhance user experience.
• Implement ITSM best practices and tools to streamline support operations.
• Drive training and development initiatives for a high‑performing support team.

• Provide administrative oversight for IT infrastructure resources, including network, servers, storage, and security systems.
• Coordinate with global infrastructure teams to ensure compliance, reliability, and scalability.
• Support audits, risk assessments, and adherence to IT governance and cybersecurity policies.
• Act as the local escalation point for infrastructure‑related issues and projects.

• Mandatory experience with Entrata platform (implementation, support, and optimization).
• Strong IT project management skills, including planning, execution, and stakeholder communication.
• 10+ years of experience in IT operations, with at least 3 years in a senior leadership role.
• Proven experience managing enterprise applications and end‑user support teams.
• Strong understanding of IT infrastructure, network systems, and cloud technologies.
• Excellent leadership, communication, and stakeholder management skills.

• ITIL certification or equivalent service management credentials.
• Familiarity with global IT operations and cross‑cultural team management.
• Strong analytical and problem‑solving abilities.

Don’t miss this opportunity to lead enterprise-level IT operations and shape technology strategy within a dynamic organisation. Apply now with your most up-to-date CV!