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Global AI-First Customer Experience Director
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-28
Listing for:
SymphonyAI
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
A global enterprise software firm seeks a Director of Global Customer Experience to lead world-class post-sales support for financial services clients. This pivotal role involves managing 24x7 application support teams, developing service delivery frameworks, and driving innovation with an AI-first strategy. The ideal candidate will have over 10 years' experience in service delivery, a proven track record in ITIL management, and strong leadership skills to steer a diverse global team.
This is an excellent opportunity to shape customer experiences across regions.
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