Senior UX Consultant

Overview

Business Unit
: GAIN Experience. We create user-centered experiences that drive measurable business impact for public and private sector organisations.
Team
:
Experience.
Reporting to
:
Alison Rawlings (Insight & UX Director).
Location
:
Bristol or London / Hybrid.

About
: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:
Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.

The role
:
We are seeking a Senior User Experience Consultant who is comfortable working across the full user-centred research and design process, possessing the ideal balance of creative, communication, and analytical research skills. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high-quality, engaging digital products and services in line with client requirements.

We operate with a full-service offering and a wide range of clients across public, private and third sector, offering opportunities to develop skills across a broad spectrum of industries and methodologies. We would love to hear from people with experience in research, UX design or service design, or any combination.

• Liaising with clients and interpreting briefs to understand their business objectives and key performance indicators, then proposing profitable approaches that deliver on their needs.
• Supporting the sales team with the development and delivery of proposals and pitches.
• Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wire-framing and prototyping development.
• Leading large-scale ethnographic enquiries and analysing multiple sources of complex data.
• Leading complex full user-centred design projects.
• Analysing research to identify insights then translating those into actionable digital design assets such as user flows, wireframes, storyboards and UI interaction design concepts, and opportunities for product or service improvements.
• Making recommendations and confidently communicating these to product and design teams in the most appropriate format, such as verbal presentations, written reports, models and other bespoke deliverables.
• Designing and leading collaborative workshops with clients, using the most appropriate activities to develop insights and solutions.
• Working effectively with development and visual design specialists in the team, identifying opportunities to strengthen collaborative practices and accelerate competency in agile and lean design methodologies.
• Building client relationships through excellent services whilst supporting their strategies and identifying new opportunities for Gain to further support them.
• Supporting the business by contributing to new business and marketing activities as required, such as representing as thought leaders by giving external talks, contributing blog posts about related topics of interest, and writing case studies about projects.
• Working with research participant recruitment teams…