Chief Information Officer

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Title: Chief Information Officer (CIO), Arch Insurance International

Reports to: Dual reporting to

• Global CIO / Deputy Global COO
• COO - Arch Insurance International (AINTL)

Location: London (with some travel to AINTL hubs & delivery centres in the UK, Europe, Australia, Philippines and India)

The Chief Information Officer (CIO) for Arch Insurance International (AINTL) is a strategic executive role responsible for shaping, executing, and governing the technology agenda that drives profitable growth, underwriting excellence, superior customer experience, and operational resilience. The CIO leads business transformation by collaborating closely with senior business partners and owning the delivery of complex, multi‑year programmes from strategy through execution. As a key member of the global technology leadership team, the CIO aligns technology strategy with business objectives, champions a technology roadmap that supports business ambitions, and ensures the successful delivery of innovative solutions that differentiate Arch Insurance in the market.

The CIO acts as a trusted technology advisor to the AINTL COO, Global CIO and rest of the executive team, providing expert technology guidance, setting clear priorities, and managing risk. The role is pivotal in fostering a culture of high‑quality delivery, collaboration, and continuous improvement, and in building strong, productive working relationships with stakeholders at all levels. Ownership of outcomes, visible leadership in transformation, and the ability to unite teams behind a shared vision are essential.

Exceptional relationship‑building and influencing skills are required, as well as the ability to attract, develop, and retain top technology talent and to manage vendor relationships and budgets with rigour and transparency.

The CIO will also define and embed operating models that reinforce accountability, align interests, and drive results, ensuring the technology function is seen as a credible, forward‑thinking business partner.

• Business Transformation & Technology Leadership:
  Lead the end‑to‑end delivery of complex transformation initiatives, ensuring alignment with business strategy and ownership of tangible outcomes. Act as the principal architect and executor for technology elements of the roadmap, overseeing all aspects.
• Drive continuous improvement and embed a culture of accountability, transparency, and high performance.
• Collaboration & Stakeholder Engagement:
  Serve as a strategic partner to executive and functional leaders, including underwriting, claims, operations, actuarial, and finance, ensuring technology enables and accelerates business objectives. Build and nurture collaborative relationships across all levels of the organisation and with external partners, facilitating consensus and managing competing priorities with diplomacy and credibility.
• Technology Strategy & Transformation:
  Refine & lead execution of a multi‑year technology strategy aligned to AINTL business priorities and the Group’s enterprise vision.
• Continuously advise on emerging technologies, digital trends, and industry solutions to ensure Arch remains at the forefront of innovation.
• Delivery of Complex Technology initiatives:
  Oversee delivery excellence for large‑scale, mission‑critical projects, ensuring they are completed on time, within scope and budget, and to the highest standards. Champion engineering, agile, and product delivery maturity to improve predictability, throughput, and value realisation.
• Vendor Management & Financial Stewardship:
  Develop and lead robust vendor management strategies, including selection, negotiation, and performance oversight.
• Own and manage the technology budget, ensuring transparency, financial stewardship, and alignment with strategic priorities. Continuously seek…