Senior Technical Account Manager

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.

A Senior Technical Account Manager (TAM) specializing in enterprise identity and Okta’s Workforce Identity Cloud (WIC) and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available y are held in high regard as a technical expert for how Okta’s solutions translate to business value.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization and lifecycle management capabilities for SaaS, on-premise and custom enterprise applications.

A strategic Okta customer has purchased Okta’s Dedicated TAM service, requiring a TAM specializing in enterprise identity, including the Okta and Auth0 products and adjacent technologies. The TAM will provide Okta’s customers with a highly strategic relationship, inclusive of technical guidance over the comprehensive suite of products and features available on the Okta Platform. They are held in high regard as a technical expert for how Okta’s solutions translate to business value.

• Fully own the account management function as an Okta TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post‑sales capacity
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
• Take and respond to reactive questions from Customer Success Managers and key customer stakeholders
• Establish strong personal relationships on key accounts with decision‑makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

• 8+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS‑Federation, OAuth, OpenID Connect)
  • Legacy applications in a hybrid IT environment with non‑standard applications (i.e. those that do not support modern identity federation protocols)
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
  • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
  • Lifecycle…