Information Technology Engineer

The University of West London (UWL) is ranked as 41st in the UK in The Guardian University Guide 2026 and is the 1st London modern
* university in The Times/The Sunday Times Good University Guide 2026. We are also the Number 1 London university for overall student satisfaction in the National Student Survey 2025**. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.

* A modern university is a university established in 1992, or after. Excluding specialist providers.

** Calculated as the average of all questions, using registered populations.

IT Services provides the essential digital infrastructure and technical solutions that underpin the University’s mission and values, ensuring a seamless technological experience for all students and staff. We facilitate the teaching, research, and administrative processes by delivering robust, high-performance systems and professional support.

The IT Engineer serves as a vital link between IT Services and the University community. This is a multifaceted position, requiring the professional to be equally effective providing remote first-line support and hands-on second-line desktop intervention. You will manage the full lifecycle of an incident—from the initial phone call or ticket at the Service Desk to the physical repair or configuration of a device in a classroom or office.

Candidates must be educated to Degree Level (or equivalent) and possess significant experience providing first and second-line IT support. Applicants must be self-motivated with a proactive approach to technical troubleshooting, demonstrating strong mentorship abilities, organizational skills, and a meticulous eye for detail.

A proven ability to work effectively within a high-pressure team environment is essential. The post holder will work a hybrid shift pattern (8am–8pm) across various University sites, including weekends as required

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here:

Please email  if you need any assistance with the application process.

Interviews are expected to be held in the week commencing 11th March 2026.

For informal enquiries about the position please contact Christopher Eaves, Service Manager,

Read more about working at the University of West London at

Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

Previous applicants for this post need not apply again.

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Please note we do not reimburse travel expenses for job interview.