Production Services Specialist

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Access Services at XR Global (UK) Limited is a leading provider of commercial accessibility services and is seeking an experienced English hard‑of‑hearing specialist to join the team as a Production Services Specialist. This role is offered on a one‑year fixed term to provide maternity cover, with the possibility of extension.

• Creating English hard‑of‑hearing subtitles for broadcast, online and cinema
• Organising the creation and delivery of audio description, BSL and foreign‑language projects, from the quotation stage to the client deliverables, while maintaining strict quality standards
• Liaising with clients, adapting to short‑notice schedule changes, handling media assets, and sourcing and managing freelance linguists

• Providing direct support throughout the project cycle
• Communicating project status
• Handling technical issues and linguistic queries
• Ensuring that projects meet expectations

• Assigning, scheduling and supervising accessibility projects
• Sourcing and recruiting linguists
• Analysing media technical specification and content
• Applying quality control to ensure the creation of the highest quality work

• Liaising with specialist personnel in other XR departments
• Finding solutions to technical and linguistic issues
• Staying up to date with technology developments
• Ensuring all projects are invoiced accurately

• Proven experience in production services, operations, or a similar role within a media, accessibility, creative, or technical environment
• Advanced training and hands‑on experience with professional subtitling software
• A consistently high level of attention to detail, ensuring accuracy across all production outputs
• Strong organisational and coordination skills to manage multiple projects and deadlines simultaneously
• Excellent communication skills, both written and verbal, to work effectively with internal and external partners
• Commitment, dedication, and a proactive approach to workload management
• Technical competency with various file formats and the ability to navigate technical documentation
• Flexibility to work within weekly shift patterns