Help Desk Analyst

Job Title:

1st Line Desktop Support Engineer

Location:

5 days on site in Office in Central London

We are seeking a proactive and customer-focused 1st Line Desktop Support Engineer to join a fast-paced, collaborative IT team. This role offers strong development opportunities within a growing environment and exposure to both BAU support and project work. You will provide high-quality desktop support across Microsoft technologies, meeting room AV systems, secure file-sharing platforms and basic network infrastructure.

• Deliver first-line support for desktop applications, Microsoft technologies (Azure, Office 365) and network connectivity.
• Provide hardware support for desktops, laptops, mobile devices and printers.
• Support meeting room audiovisual technology, including Microsoft Teams, Zoom, projectors and teleconferencing systems.
• Perform basic network support, including patching, monitoring and troubleshooting connectivity issues.
• Support secure file-sharing platforms, including Axway.
• Manage and resolve tickets via the ITSM system, ensuring accurate documentation and timely resolution.
• Administer user accounts, including set-ups, password resets and permissions.
• Assist with onboarding and offboarding processes.
• Contribute to IT documentation and knowledge-sharing materials.
• Support IT projects, upgrades and new technology deployments.
• Maintain a professional, customer-first approach at all times.

• Minimum of 2 years’ experience in a helpdesk or technical support role, with hands‑on desktop support experience.
• Strong familiarity with Microsoft Azure, Office 365 and other Microsoft technologies.
• Solid understanding of network fundamentals.
• Proficiency in supporting corporate audiovisual technology for meetings and presentations.
• Experience supporting secure file transfer or file‑sharing platforms (e.g. Axway) is beneficial.
• Excellent troubleshooting skills across a range of IT systems and technologies.
• Relevant IT certifications (e.g. CompTIA A+, Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals) are highly desirable.
• Confident communicator who thrives in a fast‑paced, office‑based environment.