Service Desk Analyst

** Note this is a onsite role 5 days per week**

* Prior Experience In FS / Professional Services is Preferred*

1st Line ----> 2nd Line Support

• Strong knowledge of Microsoft systems:
  Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
• Proficiency with SCCM, Intune, and McAfee.
• Familiarity with Windows, iOS, and Android devices.
• Experience with hardware support for desktops, printers, and peripherals.
• Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
• Group Policy and Power Shell scripting experience.

• Clear and concise written and verbal communication.
• Ability to provide basic training on existing applications.

• Strong attention to detail for first-time fixes.
• Analytical problem-solving skills to diagnose technical issues.

• Ability to work closely with global IT teams.
• Capable of taking initiative in a small team environment.

• Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).

• Knowledge of IT compliance and security best practices, particularly in a financial services environment.