Systems Administration Specialist; SystmOne | East NHS Foundation Trust

Overview

This is an exciting opportunity to join an established digital and clinical systems support department within East London Foundation NHS Trust Digital Directorate. This role will be based in Bedfordshire, but will also require occasional travel to London for team based activities. This is a new post supporting the configuration, training and transformation of the Systm One Electronic Patient Record System.

While this role sits within digital, the candidate will also be required to work closely with the Head of Quality & Performance in Bedfordshire and the Data and Analytics Function.

• Maintain in depth knowledge of the systems supported by the applications team.
• Maintain a comprehensive knowledge of current working practices within the Trust.
• Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels.
• Work with senior members of the Systems team to ensure that system upgrades or new applications are tested, planned and documented before implementation.
• Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices and provide procedures for the technical teams to enable repeatable, low risk operational tasks.
• Establish procedures for the routine support or maintenance of systems, ensuring health and performance is monitored or maintained to an optimal level.
• Work with the Senior Systems Administration Specialist to review the quality of systems support and focus on continual service improvement.
• Liaise with customers to establish and document their system requirements.
• Make complex configuration changes to clinical systems.
• Follow IT change control procedures and maintain/create configuration reference documentation.
• Liaise with vendors.
• Liaise with ELFT services and external parties such as the NHS Digital National Back Office and system vendors to ensure good data quality is maintained on local systems and on the national spine.

Our mission is to make a positive difference to people s lives by improving the quality of life for all we serve. Our values are:
We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.