Community Moderator

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit

• Nurture discussions to encourage lively forum engagement, with peer-to-peer best practice sharing.
• Monitor and moderate user generated content to ensure alignment with community guidelines.
• Ensure discussions are productive, accurate, and relevant for cybersecurity practitioners.

• Ensure high quality responses across Q&A forums by coordinating with internal SMEs or power users.
• Curate and spotlight insightful community answers and best practices.
• Direct customers to additional resources, including customer enablement and technical support.

• Host and moderate regular virtual customer round tables.
• Partner with internal teams to shape event topics, agendas, content flow, and followup materials.

• Establish rewards and recognition program to encourage customer advocacy.
• Identify emerging community advocates and help nurture ongoing participation.
• Collaborate with marketing and customer success teams to amplify customer stories, insights, and thought leadership opportunities.

• Create thought leadership pieces to share within the community.
• Provide regular reporting and insights on engagement, sentiment, and trending topics that can influence product and content strategy.

• Adapt community content, messaging, and programs for international audiences.
• Partner with regional teams to ensure inclusivity and cultural relevance.

• Implement moderation strategies and community operations playbooks.
• Track community health metrics, engagement patterns, and feedback loops.

• Exceptional written communication and the ability to guide discussions with professionalism.
• Customer engagement experience, either within community management; customer success, education, or marketing; or related roles.
• Experience facilitating virtual events or discussions.
• Strong organizational skills and ability to manage multiple threads, tasks, and priorities.

• Experience moderating online communities (technical, SaaS, or cybersecurity preferred).
• Working knowledge of community moderation tools and workflows.
• Familiarity with cybersecurity concepts and threat intelligence landscapes.
• Experience managing advocacy programs or user groups.
• Experience managing multilingual or global communities.
• Experience adopting AI for efficiency and customer success.
• Experience measuring community impact and demonstrating influence on customer retention.

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave.
• Confidential Employee Assistance Program.
• Cycle to work scheme.