Senior Application Support

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities.

This position performs a Level 2 (L2) Production Support role for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms
, as well as other BGC Partners electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines.

• Resolve production issues quickly and engage additional resources when needed to restore service.
• Prioritise issues effectively based on business impact and urgency.
• Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
• Support and maintain both Production and UAT environments.
• Communicate clearly and professionally with users onsite and remotely.
• Document system components, processes, and future enhancements.
• Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
• Provide clear updates on outages and incidents to the business.
• Support regulatory and reporting requirements.
• Identify operational risks and help close any gaps.
• Ensure team members receive required training.

• BS or MS in Computer Science with 5+ years of relevant experience.
• Strong appetite for learning new technologies and tools.
• Knowledge of FX, UST, or Futures markets.
• Understanding of FIX and/or low‑latency protocols (ITCH/OUCH).
• Experience with FIX or FIX onboarding workflows (beneficial but not mandatory).
• Experience with messaging buses (e.g., JMS).
• Previous exposure to electronic or high‑frequency trading systems.
• Understanding of STP trade flows.
• Strong networking knowledge with the ability to analyse packet captures.
• Advanced Unix skills (TCP stack tuning, CPU affinity).
• Scripting experience in at least one language.
• Exchange connectivity experience is a plus.
• Strong customer‑service mindset with excellent communication skills.