Technical Operations Manager

Screen Share is the UK’s leading refugee digital inclusion charity. Our mission is to ensure every refugee in the UK has access to a connected digital device and the skills to use it to achieve their goals.

Digital inclusion significantly improves education, employment, language acquisition and wellbeing outcomes. It enables access to healthcare, legal advice and vital information. It fosters agency and independence, allowing refugees to rebuild their futures on their own terms.

We provide laptops, smartphones and internet connectivity, alongside digital skills training, laptop repair training and IT repair services for those seeking sanctuary.

Our award-winning Digital Access programme transforms disused IT assets into life-changing tools — bridging the digital divide while contributing to the circular economy. The devices we refurbish are not simply hardware; they are lifelines. The secure collection, sanitisation and redistribution of IT assets underpins both our impact and our organisational growth.

Our 2026–2030 strategy commits us to scaling our impact to reach 5,000 people annually, deepening lived-experience leadership, and building resilient technical and organisational infrastructure to sustain long-term national impact.

We are adjacent to a number of IT markets and are commercialising sensibly to secure our charitable impact.

The Technical Operations Manager role is a new role within the organisation. It is perfect for a hands‑on technical leader who will be responsible for delivering and expanding Screen Share’s technical functions and processes.

This includes semi-industrial-scale device refurbishment and repair (primarily laptops, alongside phones and tablets where possible), managing the part-time Technical Operations Assistant and coordinating our team of technical volunteers, delivering our refugee-facing technical training workshops, and overseeing our IT Asset collection and data sanitisation service for corporate donors.

We're looking for someone who is equally comfortable at the workbench and in operational leadership - a practical and creative problem-solver who can design systems, lead people with empathy, and think commercially about sustainable growth.

The role is available part-time or full-time (0.6 - 1.0 FTE)

The postholder will:

• Personally deliver L2 laptop diagnostics and repairs
• Lead and professionalise our refurbishment and IT Asset operations, including managing our growing technical team of junior staff and volunteers.
• Deliver inclusive technical training workshops that support participants’ journey into technical employment, and facilitate opportunities for those with lived experience to contribute and take responsibility.
• Hold responsibility for organisational IT systems, cyber security and technical compliance.
• Build operational foundations for future earned-income services, including IT Asset Disposal and repair-as-a-service.
• Bring a commercial and strategic mindset, identifying opportunities to grow revenue while advancing our social mission.

The role is perfect for someone who understands Device Repair and IT Asset Disposal and can work sensitively with vulnerable adults.

• Lead the end-to-end refurbishment and repair pipeline for laptops, phones and tablets, ensuring consistent preparation of high-quality devices for donation and resale
• Provide hands-on L2 laptop diagnostics and repairs as a core part of the role.
• Help develop Screen Share’s L3 repair capability through training pathways, partnerships, tooling decisions and future team development.
• Oversee our refurbishment operations, technical standards, health and safety procedures, and quality assurance.
• Design, document and continuously improve SOPs covering triage, repair, imaging, provisioning and distribution.
• Provide support to staff in their collection, refurbishment, redistribution and resale of IT Assets

• Support and oversee Screen Share’s device donation pipeline, ensuring smooth collection, triage, data sanitisation, refurbishment and redistribution.
• Oversee secure, compliant data destruction and…