ServiceNow Technical Architect - Senior Manager

Service Now Technical Architect - Senior Manager

Location:

London | Level: Senior Manager | Salary:
Competitive (Dependent on Experience)

Accenture is a leading global professional services company with a strong focus on digital, cloud and security. We offer strategy, consulting, technology and operations services, with a focus on Service Now platform and AI capabilities.

Join Accenture's Service Now Business Group to design and deliver enterprise Service Now solutions, leading cross‑functional teams and driving innovation for clients worldwide.

• Architect and deliver Service Now solutions that address business challenges.
• Provide technical guidance and governance as a trusted advisor to clients and internal stakeholders.
• Lead, mentor and manage teams of Service Now developers, ensuring quality through code and architectural reviews.
• Identify opportunities to extend value for clients and collaborate with Service Now account teams.
• Maintain awareness of new industry trends and Service Now capabilities, including AI and GenAI.

• Minimum 5 years of experience leading Service Now development teams in a technical architecture role.
• Certifications:
  
  Certified Technical Architect (CTA) and at least 5+ Service Now Certified Implementation Specialist (CIS) certifications.
• Deep knowledge of Service Now development, scripting (JavaScript, SQL) and integration (API, Web Services).
• Experience across multiple Service Now product lines (ITSM, ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.).
• Experience operating as a Technical Design Authority and demonstrating trusted advisory skills.
• Scripting and integration expertise; ability to integrate Service Now with AWS, Azure or GCP.
• Cloud migration experience (preferred) and GenAI experience (preferred).
• ITIL v4 or equivalent certification (preferred).
• SC clearance desirable or ability to obtain required clearance.

Competitive base salary, extensive benefits package including up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice. Flexibility and mobility across Accenture’s global network is required.

Accenture is an equal‑opportunity employer and welcomes applications from all sections of society. We do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation, gender identity or any other basis protected by applicable law.

Closing Date for Applications: 30/09/2025. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.