Salesforce Administrator

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Salesforce Administrator at Vanta, you will play a critical role in supporting our GTM systems infrastructure while taking ownership of key technical initiatives. Building on foundational support and troubleshooting, you'll tackle more complex system issues, drive improvements to our internal support processes, and contribute to sprint-based development work alongside the broader Business Systems team.

The mission of the Business Systems team is to deliver scalable, integrated solutions that empower the GTM and Finance teams to achieve their goals, maximize revenue, and enhance operational efficiency. By streamlining processes and enhancing data accuracy, the team supports informed decision-making and operational excellence.

This role will contribute to Vanta's mission by ensuring our GTM systems are reliable, scalable, and continuously improving. You will independently manage complex technical issues, drive process improvements, and begin contributing to sprint-based projects that enhance system functionality and user experience.

• Own complex support resolution:
  Independently manage and resolve high-complexity issues in the internal support queue for GTM systems, including Salesforce, Outreach, Lean Data, and Nue. Identify patterns in issues and implement preventative solutions.
• Drive system improvements:
  Lead initiatives to improve support workflows, reduce recurring issues, and enhance system stability. Document solutions and create knowledge base articles to improve team efficiency.
• Contribute to sprint work:
  Work on sprint-based projects to build new system functionality, optimize existing processes, and implement enhancements that support business growth and operational efficiency.
• Salesforce Administration:
  Design and build Salesforce Flows, validation rules, and custom objects. Implement system configurations that support evolving business requirements and scale with organizational growth.
• Cross-functional collaboration:
  
  Partner with stakeholders across GTM Operations, Sales Operations, Finance, and other teams to support them with system issues, troubleshoot challenges, and deliver effective solutions that keep them productive.
• System monitoring and maintenance:
  Proactively monitor system performance, conduct regular health checks, and perform ongoing maintenance to ensure platform stability and optimal user experience.
• Debugging:
  Proactively identify, troubleshoot, and resolve system errors and technical issues to ensure system stability and functionality.

• Experience:
  
  3+ years working with Salesforce administration and GTM systems, with demonstrated progression in technical complexity.
• Advanced Salesforce expertise:
  Strong hands‑on experience building and debugging Flows, Process Builders, validation rules, and system integrations. Comfortable working with APIs and understanding system architecture.
• Problem‑solving and systems thinking:
  Proven ability to diagnose complex technical issues, identify root causes, and implement scalable solutions. Experience moving from reactive troubleshooting to proactive system improvements.
• Support queue management:
  Track record of managing high‑volume support queues with 100+ users, including prioritization, escalation management, and maintaining SLAs.
• Process improvement:
  Experience identifying inefficiencies and implementing solutions that improve team productivity and system reliability.
• Collaboration and communication:
  Excellent interpersonal skills with the ability to work across teams, translate technical concepts for non‑technical audiences, and manage stakeholder expectations effectively.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound…