Infrastructure Operations Manager

Infrastructure Operations Manager | £100K - £110K + corporate benefits package

We’re partnering with a leading international professional services firm, widely recognised for excellence, independence of thought, and delivering complex, high-profile work across global markets.

With over 1,400 professionals worldwide and a strong presence across Europe and Asia, the firm operates at the top end of its sector. Technology plays a critical role in enabling its lawyers and business teams to deliver seamless, secure and high-performance services to clients around the world.

As part of continued investment in technology and infrastructure, they are now seeking an Infrastructure Operations Manager to lead their global operations function from London.

This is an opportunity to join a values-driven organisation known for its collaborative culture, high standards and long-term commitment to excellence.

You’ll be empowered to shape the evolution of infrastructure operations in a business where technology is central to performance, reputation and growth — all within an inclusive and supportive environment that genuinely values its people.

Reporting to the Head of Infrastructure & Service Delivery, you will lead a team of nine specialists responsible for 24/7 operational support across a multi-site international environment.

You’ll take ownership of the firm’s operational infrastructure strategy, ensuring services are resilient, secure, cost-effective and aligned to business priorities. This is a highly visible leadership role, combining technical depth, operational excellence and senior stakeholder engagement.

Key focus areas include:

• Leading global infrastructure operations across physical, virtual and cloud environments
• Embedding ITIL, Dev Ops and SRE principles to strengthen resilience and service quality
• Driving automation, observability and digital experience monitoring (DEX)
• Managing major incidents, problem management and continual improvement initiatives
• Owning third-party vendor relationships and service performance (SLAs/KPIs)
• Ensuring compliance with security and patching standards, including Cyber Essentials Plus
• Managing budgets across operational and capital expenditure

The environment includes enterprise Windows infrastructure, virtualised platforms, global WAN networks (Cisco/Juniper), advanced cybersecurity tooling, monitoring platforms, and a growing focus on cloud adoption and automation.

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