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Service Designer

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: SR2 Consulting | Certified B Corporation™
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    UI/UX Design, Digital Media / Production
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

6 months initial | Hybrid (2 days onsite – Stratford or Leeds)

Start ASAP

The Opportunity

We’re looking for a Senior Service Designer to support the delivery of user-centred digital services within a multidisciplinary consultancy team, working with a high-profile UK public sector client.

You’ll play a key role shaping end-to-end services across discovery, alpha and beta, ensuring they meet user needs and GDS standards.

Key Responsibilities
  • Lead service design across discovery, alpha and beta phases
  • Produce service artefacts (journey maps, blueprints, service models)
  • Facilitate workshops and stakeholder engagement sessions
  • Apply GDS standards and accessibility (WCAG AA) best practice
  • Collaborate with Product, UR, Dev and Policy teams
  • Support design leadership and mentor junior team members
  • Senior Service Designer experience within UK public sector
  • Strong knowledge of GDS Service Standard and assessments
  • Experience improving complex, multi-touchpoint services
  • Confident facilitation and stakeholder management skills
  • Experience working in Agile, multidisciplinary teams
  • Ability to shape service strategy while delivering hands‑on
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