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Service Designer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-28
Listing for:
SR2 Consulting | Certified B Corporation™
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media / Production
Job Description & How to Apply Below
6 months initial | Hybrid (2 days onsite – Stratford or Leeds)
Start ASAP
The OpportunityWe’re looking for a Senior Service Designer to support the delivery of user-centred digital services within a multidisciplinary consultancy team, working with a high-profile UK public sector client.
You’ll play a key role shaping end-to-end services across discovery, alpha and beta, ensuring they meet user needs and GDS standards.
Key Responsibilities- Lead service design across discovery, alpha and beta phases
- Produce service artefacts (journey maps, blueprints, service models)
- Facilitate workshops and stakeholder engagement sessions
- Apply GDS standards and accessibility (WCAG AA) best practice
- Collaborate with Product, UR, Dev and Policy teams
- Support design leadership and mentor junior team members
- Senior Service Designer experience within UK public sector
- Strong knowledge of GDS Service Standard and assessments
- Experience improving complex, multi-touchpoint services
- Confident facilitation and stakeholder management skills
- Experience working in Agile, multidisciplinary teams
- Ability to shape service strategy while delivering hands‑on
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