Senior UX Designer

Job Title:

UX Designer (Salesforce / Public Sector) - ACTIVE SC REQUIRED

Location:

Hybrid // London Clearance: SC Cleared Role Overview

As a UX Designer, you will be responsible for designing user-centered digital services that meet the GDS Service Standard and the  Design System, while leveraging the Salesforce platform. You will work within a multi-disciplinary Agile team to translate complex policy requirements into simple, accessible, and functional user journeys.

Your challenge will be to balance "out-of-the-box" Salesforce functionality with the strict usability and accessibility requirements of a government service.

• User-Centered Design (UCD): Lead the end-to-end design process, from initial discovery and user journey mapping to high-fidelity prototyping.
• Salesforce Implementation: Utilize the Salesforce Lightning Design System (SLDS) to create interfaces that are technically feasible within the Salesforce ecosystem (Experience Cloud, Public Sector Solutions, etc.).
• GDS Compliance: Ensure all designs align with the  Service Manual and pass GDS service assessments.
• Accessibility: Design services that are accessible by default, meeting WCAG 2.2 AA standards as a minimum.
• Prototyping: Create interactive prototypes (using Figma, Sketch, or the  Prototype Kit) to test with users and demonstrate functionality to stakeholders.
• Stakeholder Management: Work closely with Product Owners, Salesforce Architects, and Developers to negotiate the balance between user needs and technical "out-of-the-box" configuration.
• Collaboration: Participate in regular Agile ceremonies and work alongside User Researchers to iterate designs based on evidence and testing results.

• Public Sector
  
  Experience:
  
  Proven track record of working on UK government projects and a deep understanding of the GDS lifecycle (Discovery, Alpha, Beta, Live).
• Salesforce Expertise: Experience designing for Salesforce environments, specifically understanding the constraints and capabilities of Lightning Components and Experience Cloud.
• Design Tools: Mastery of Figma, Adobe XD, or similar, and ideally experience with the  Prototype Kit (HTML/Nunjucks).
• Evidence-Based Design: Ability to articulate design decisions through user research data and analytics rather than personal preference.
• Agile Delivery: Experienced in working within Scrum or Kanban frameworks in fast-paced delivery environments.
• Experience passing GDS Service Assessments.
• Portfolio demonstrating complex user journeys and simplified data-entry flows (highly relevant for Salesforce projects).
• Strong communication skills, with the ability to "sell" UCD principles to technical Salesforce teams.