Junior Salesforce Administrator

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of Auto Express and Evo magazines - doubling our audience overnight. Together we now have one of the biggest You Tube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business.

As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow.

We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale.

If you’re a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity.

We’re looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow ting within the Business Innovation team, you’ll help the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams.

This is a strategic, hands‑on role - all while working closely with senior stakeholders.

• Act as first line support for Salesforce users, handling day to day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproductions steps.

• Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates.

• Maintain core Salesforce configuration across Sales Cloud and or Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance.

• Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self serve through clear documentation.

• Own data quality routines: monitoring data hygiene, assisting with imports and updates (where appropriate), identifying duplicates, and flagging data issues and trends.

• Support user onboarding and adoption: contribute to enablement materials (how to guides, FAQs, release notes), and assist with training sessions for new joiners and existing teams.

• Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post release checks.

• Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes.

• Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work.

• 1 to 2+ years of Salesforce administration experience (or equivalent hands on experience) supporting business users.
• Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles).
• Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions…