Client Success Manager, Hospitality

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global Fly Mates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi EMEA team. This isn't just a role; it's a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.

Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across EMEA, deploying powerful solutions like eAuthorize, eSignature, and Sertifi Pay. You will be a hands-on expert who sets our clients up for success.

Architect workflows: Deliver high-impact training and craft custom workflows that make our clients' processes more efficient and effective. You'll provide a white-glove onboarding experience that sets the standard for client support in the region.

Fuel growth: Work hand-in-hand with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.

Champion the client: Serve as the vital link between our clients and our internal teams (Sales, Product, and Engineering). You'll actively manage interactions via Salesforce, Churn Zero, and Zendesk, providing clear, actionable insights that help us continuously improve and innovate.

We're seeking a passionate and ambitious individual with a unique blend of hospitality industry expertise and SaaS implementation experience.

Experience: You have 3–5 years of experience in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.

Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.

Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., Churn Zero).

Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. You have a proven ability to independently manage complex deployments and drive client outcomes.

A "plus": Fluency in additional EMEA languages is a great asset for this role.

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start
  - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #Inside Flywire on social media
• Dynamic & Global Team (we have been…