Tech Platform Manager

Overview

Net2

Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.

Location
:
London, UK
Type
:
Permanent
Level
:
Hybrid 3 days office

• Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades
• Oversee and optimise the endtoend D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems
• Manage user permissions access controls and customer data privacy requests deletions data access
• Implement and manage Shopify Flows and customer service workflows as needed
• Partner with territory platform managers to align global standards and share best practices
• Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
• Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
• Create maintain and deliver technical documentation process guidelines and user training materials
• Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption
• Continuously refine document and train teams in platform usage to improve performance and efficiency

• 3-5 years technical management experience in eCommerce with handson Shopify Plus expertise in multiinstanceglobal environments
• Proven experience with PIM OMS and WMS systems
• 10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce
• Strong working knowledge of Shopify frontend standards APIs and data structures
• Track record of translating requirements into practical innovative solutions
• Skilled in technical documentation requirements gathering and architecture diagramming
• Proficient in tools for process design technical specification and knowledge management
• Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively
• Excellent written and verbal communication skills for both technical and business audiences
• Degree in Information Technology Engineering Business or related discipline