Technical Enablement Manager

Meet DeepL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done.

Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on Linked In, Instagram, and our Blog.

DeepL is seeking an Enablement Manager to build and scale enablement programs for our technical Go-To-Market roles including Solutions Consultants, Customer Success Managers, Customer Support representative, and Professional Services Consultants. This role requires someone who can prioritise enablement needs and collaborate cross-functionally to design comprehensive training programs, develop enablement materials, and foster knowledge sharing across technical GTM teams to drive product adoption, customer satisfaction and success, and revenue growth.

The ideal candidate will have 7-10 years of experience in enablement, with demonstrated expertise in enabling technical customer-facing teams within the SaaS industry. You'll be comfortable building programs from scratch, working across multiple functions and regions, and thriving in fast-paced environments where technical accuracy and customer impact are paramount.

• Design onboarding curriculum for each role and work with wider Enablement team on its delivery

• Design and deliver comprehensive enablement programs covering product knowledge, working with Knowledge Management and the wider Sales Enablement team on its delivery

• Develop role-based certification programs

• Create enablement content for consultative selling, value selling, storytelling, and articulating ROI for varied audiences

• Develop capability around effective trouble shooting and de-escalation

• Build training on identifying expansion opportunities and scoping

• Enable each role cohort on tools including Salesforce, Salesloft, various prospecting tools etc, working with Support Enablement and the wider Sales Enablement team on its delivery

• Develop training on key role-based skills and process e.g. customer adoption fundamentals for CSMs, Discovery and effective demoing for SCs, effective Technical project scoping for Professional Services etc.

• Develop process enablement for new customer kick-off, onboarding, go-live, incident management, Q  process, renewal process, and Voice of Customer feedback

• Build and maintain scalable enablement curricula that evolve with…