Technical Solutions Manager

Meet DeepL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done.

Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well‑being. Discover more about life at DeepL on Linked In, Instagram, and our Blog.

The successful candidate will join our Technical Solutions Management team
, supporting specialised customer needs of a technical nature, post initial sale or commercial expansion. Joining an already established 40+ Customer Success function, this role is an evolution of services previously provided by existing peers that are now being pivoted to focus solely on sales engineering. Therefore, there will be plenty of opportunities to gather knowledge from those team members, while still having the space to create the framework around this new sub‑function from scratch.

You will work customer‑agnostically, being brought in to support our SME and Enterprise customers on a need basis. After becoming a DeepL product expert, you will partner with Onboarding and Customer Success Managers to bridge technical gaps as they arise. Whether it is the configuration of an SSO framework, deployment of our user Login Wall, or ideating a new REST API use case, every instance will be as different as our customers’ technical infrastructures and goals are from one another.

• Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language

• Troubleshoot challenges that customers experience as they set up their systems

• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations

• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation

• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

• 5+ years of work experience, with at least two years in client‑facing software implementation or account management role at a SaaS company

• Technical knowledge…