Technical Training Consultant - FTC

Technical Training Consultant – Fixed Term

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market‑leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements. We currently have an exciting opportunity to join this department on a fixed term basis as a Technical Training Consultant, within our Technical Training team in one of our four offices.

This role sits within TPA’s Pensions Technical Consulting and Training Team – a national team that provides specialist expertise on the legislative and regulatory requirements affecting the Third‑Party Administration of DB, DC and CARE pension schemes. The purpose of the Technical Training Consultant is to strengthen the technical capability and confidence of the Pensions Administration teams. They will design and deliver training, share best‑practice guidance, and support continuous improvement by educating, mentoring, and empowering colleagues to develop their technical skills.

• Provides the collaboration needed between the Pensions Admin teams and the Technical Team to ensure their technical expertise is at a consistently high standard.
• Advocates for technical training in the Pension Admin Teams as a foundation of customer excellence.
• Identifies gaps in technical training provision in the Pension Admin Teams and addresses those gaps with formal training and informal mentoring.
• Contributes to preparing, updating, and delivering Pensions Technical training to TPA and the wider firm, including as part of the TPA Induction for new colleagues.
• Identifies the training needs arising from ongoing legislative and procedural change, liaising with project teams as necessary.
• Creates and supports a network of technical champions within the Pension Admin Teams who act as a source of technical expertise for BAU activities.
• Ensures all training materials are produced in the Hymans house style.
• Oversees the management of TPA Learning Channels in Aspire.
• Coordinates student management for technical courses – both internal and external – ensuring auditable records are maintained.
• Oversees the management of the TPA Learning & Development SharePoint Site.
• Manages the TPA training planner.
• Conducts ad‑hoc research as required to support the operation of the TPA Training operation.

• Strong experience working in pensions administration including completing and checking benefit calculations referring to scheme rules and legislative requirements.
• Evidenced skills as a communicator, both written and verbal, with a variety of audiences.
• Skilled and passionate about explaining complex technical subjects and communicating effectively with a variety of audiences.
• Detailed knowledge of pension arrangements and related past, current and future legislation requirements.
• Problem‑solving mindset, using curiosity and proactivity to drive innovation.
• Excellent attention to detail and ability to analyse content quickly and accurately.
• Good working knowledge of the integration between pension administration, payroll, and benefit administration processes.
• Good understanding of non‑legislative issues that impact pensions administration.
• Knowledge of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.
• Good time‑management, organisation and prioritisation skills to successfully meet deadlines and control own workload.
• High level of accuracy and attention to detail.

Ideally we would like candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). We are also open to applicants who bring a knowledge of the UK pensions market from relevant industry experience.

We encourage applications from candidates who may not possess all the attributes listed above but are competent with the majority and would be able to quickly develop the additional skills required with our full support. We…