Learning Programme Specialist – Customer Teams

At Site Minder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers.

We are better together!

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world‑leading hotel commerce platform to help accommodation owners find and book more guests online – quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries – with over 130 million reservations processed by Site Minder’s technology every year.

In this role, you will design, coordinate and continuously improve learning programmes for our Customer Teams (Onboarding Success, Global Support and Customer Success) across EMEA and in partnership with global stakeholders. You will be responsible for end‑to‑end programme management: scoping needs, designing curricula, coordinating delivery with trainers and SMEs, managing communications and logistics, and tracking effectiveness through data and learner feedback.

You will work closely with the L&D Manager (Customer Teams) and regional leaders to ensure programmes are aligned to strategy, consistently executed and continuously evolved.

• Programme design & creation
  • Partner with the L&D Manager (Customer Teams) and business leaders to translate capability gaps and strategic priorities into clear learning programmes for Customer Teams.
  • Work with L&D content specialists and SMEs to define learning objectives, curricula, modalities and assessment approaches (self‑paced, virtual classroom, in‑person, labs, simulations, etc.).
• Programme management & coordination
  • Own the end‑to‑end planning, coordination and execution of assigned programmes for Customer Teams globally.
  • Build and maintain clear programme plans, timelines and checklists, including dependencies on stakeholders such as Managers, Trainers, HR and IT.
• Measurement, reporting & continuous improvement
  • Define and track success metrics for programmes
  • Use data and qualitative feedback to identify what is working well and where programmes should be iterated or redesigned
  • Provide clear, structured reports and insights to the L&D Manager (Customer Teams) and business leaders, including recommendations for next steps.
• Training delivery & facilitation
  • When appropriate, deliver virtual and in‑person training sessions for Customer Teams using the programmes and materials designed or coordinated.
  • Facilitate engaging, interactive learning experiences (e.g. discussions, role‑plays, simulations, labs) that drive application of skills to real customer scenarios.
  • Tailor delivery approach, pace and examples to different audiences (Onboarding Success, Global Support, Customer Success) and experience levels across regions.
  • Model best‑practice facilitation techniques and support local Trainers/SMEs to deliver consistently high‑quality sessions.

• Experience working in Learning & Development or a closely related field, preferably in a Hospitality related industry.
• Proven experience in programme creation and management for learning or enablement:
  • Designing curricula and learning journeys
  • Coordinating multi‑session, multi‑stakeholder programmes
  • Managing timelines, logistics and communications end‑to‑end.
• Strong project and stakeholder management skills; able to manage multiple programmes and cohorts simultaneously while maintaining attention to detail.
• Excellent English communication skills (spoken and written), with the ability to adapt tone and style to different audiences (leaders, SMEs, learners).
• Based…