Analytics Manager - Hybrid

Job reference 333326
Analytics Manager - Hybrid/London
Competitive salary plus £4200 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent

London/Hybrid - 3 days per week in office

We are looking for a curious, data driven and collaborative Digital Analyst to join our team. In this role, you will transform digital performance data into actionable insight that helps shape our marketing, product and operational strategies. If you're passionate about understanding user behaviour and optimising end-to-end journeys, this is an exciting opportunity to make a real impact.

• Conduct business-as-usual (BAU) analysis of digital customer journeys.
• Deliver actionable insights to identify and resolve customer pain points.
• Develop dashboards and reporting to monitor campaigns and user journey performance.
• Support cross-functional teams by embedding analytics into decision-making.
• Collaborate with platform partners to drive adoption of analytics tools.
• Oversee and review Tag Manager implementations to ensure accurate and compliant tracking.
• Perform cohort analysis and segmentation to support targeted marketing and retention strategies.

• Around 18 months' experience working in a digital analytics environment.
• Strong experience using analytics tools such as Adobe Analytics, Google Analytics, Tableau or Power BI.
• Ability to translate data into clear, compelling insights for stakeholders.
• Self‑motivated, collaborative and comfortable working in a fast changing environment.

The next stage of the selection process will be a face‑to‑face or virtual interview consisting of competency based and role specific questions.

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on groceries, days out, holidays and household bills*.
• Supportive and generous company sick pay
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• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From physical and mental health to financial and social support and advice. It's free, and it’s for everyone.

* Available only to perm employees.

Trust is the foundation of Royal Mail / Parcel force / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please : (Use the "Apply for this Job" box below)..internati

Closing Date:
Please note, this advert may close early if the appropriate number of applications has been reached.