Solutions Architect

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a live streaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale.

At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and Hub Spot.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help.

We are on a mission to ensure our customers' success by delivering unparalleled value through our solutions and services. As a Solutions Architect at Ably, you’ll work closely with our customers to ensure they succeed in delivering realtime applications s is a role for a hands‑on engineer who can provide deep technical expertise, architect complex integrations and guide customers through critical technical decisions.

You’ll partner closely with our Customer Success Managers to support a diverse portfolio of customers, with a primary focus on our high‑value enterprise accounts. Your work will directly impact how some of the world's most innovative companies leverage Ably's realtime infrastructure, turning technical challenges into scalable solutions that drive customer retention and growth.

• Be the technical authority for Customer Success. You’ll lead technical onboarding, architecture reviews, and integration guidance for our customer portfolio. You’ll partner with CSMs to ensure customers are set up for long‑term success, acting as their trusted technical advisor throughout their journey with Ably.
• Architect and advise on complex integrations. You’ll review customer code and system designs, provide best practice guidance on event‑driven architectures, and help customers optimize their use of Ably's platform. You’ll lead technical conversations with engineers, architects, and CTOs to solve their most challenging realtime messaging problems.
• Build solutions that showcase Ably’s capabilities. You’ll write code examples, create live demos, and prototype integrations, leveraging AI to amplify your output whilst maintaining the engineering rigor and quality that our customers expect.
• Champion customer needs internally. You’ll act as the voice of the customer within Ably, gathering feedback to influence product roadmaps, improve documentation, and enhance the overall developer experience. You’ll partner with Product, Engineering, and Dev Ex teams to ensure customer insights drive meaningful improvements.
• Drive customer growth through technical excellence. You’ll identify opportunities where additional Ably functionality can unlock value for customers, working with CSMs to drive technically‑led expansion conversations.

• Proven experience in a customer‑facing, hands‑on technical role at a technical B2B SaaS or API‑first company, with a track record of helping customers implement and scale complex technical solutions.
• A developer‑first mindset with natural empathy for technical users. You understand what developers need because you think like one. You know that great APIs, clear documentation, and fast integration paths matter deeply to technical customers.
• Strong commercial acumen and the ability to identify expansion opportunities and build compelling technical narratives that demonstrate customer value.
• An AI‑native working style. You embrace LLMs and AI tools as productivity multipliers, using them to accelerate code examples, documentation, and technical assets without sacrificing quality or depth.
• Excellent project management skills and the ability to manage competing priorities across multiple accounts.
• Exceptional communication and presentation skills, with the…