Principal Solution Consultant

Principal Solutions Consultant Genesys

Do you have a passion for understanding customer needs and solving problems? Are you interested in working for an evolving and innovative company and joining a talented Solutions Consulting team in UKI? This could be the next step in your career!

As a Principal Solutions Consultant you will play a critical role in positioning Genesys as a strategic partner for our customers with AI at the core of everything we design demonstrate and deliver
. You will operate as a senior trusted advisor leading complex customer engagements and shaping how we translate cutting-edge technology into clear business value.

• Lead business-focused discovery sessions and CX workshops to deeply understand customer goals and challenges.

• Design and present AI-driven cloud-native solutions that clearly demonstrate business outcomes and value.

• Translate complex technical concepts into clear compelling business language for executive and non-technical audiences.

• Deliver use-case-based demos presentations and proofs of concept tailored to customer industries and personas.

• Actively support value-based selling including value articulation benefit mapping and support for business cases and value calculations.

• Partner with Sales to define winning strategies on complex high-impact opportunities and guide customers through their technical and strategic decision journey.

• Build trusted relationships with customers, partners and internal stakeholders acting as a thought leader and advisor in key engagements.

• Ensure quality consistency and innovation in solution design storytelling and demo execution.

• Stay ahead of industry trends and competitive dynamics, especially in AI
  , and proactively bring new ideas into customer and internal conversations.

• Mentor and coach other Solution Consultants sharing best practices and innovative approaches to elevate the overall team.

• Bachelor's degree in Computer Science, Engineering or a related technical field (or equivalent experience).

• 7 years of experience in Solutions Consulting, Presales, Solution Architecture or Technical Sales, ideally in SaaS, Cloud, AI or CX environments.

• Proven track record of success supporting enterprise customers through complex transformational initiatives.

• Strong understanding of AI, CCaaS, Customer Experience, Cloud Computing and SaaS architectures
  .

• Demonstrated ability to run executive-level conversations and present confidently to C-level stakeholders.

• Excellent communication, storytelling and presentation skills with the ability to simplify complex topics.

• Highly innovative mindset with a passion for exploring new ways to design demos and position solutions.

• Strong analytical, problem-solving and structured thinking skills.

• Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment.

• Comfortable working cross-functionally and influencing without authority.

• Willingness to travel as required.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at the provided contact point.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience:

Staff IC