Network Field Services Engineer

Location

Customer locations, London HQ & Home (Please note this is a field services role so travel expenses will be reimbursed)

Role:
Permanent

Kerv Connect is the networking and security practice within the Kerv Group. We support digital transformation through secure, automated, and easy‑to‑manage solutions for the data centre, branch office, and cloud.

Our mission is to solve real‑world business challenges through the smart deployment of technology and process. Our services and solutions focus on network and security technologies that transform infrastructure to meet the evolving demands of digital business.

We’re looking for a Network Field Services Engineer to join our Project Delivery Team. This is an excellent opportunity for someone early in their career to gain hands‑on experience across a range of networking technologies including Routing/Switching, SD‑WAN, Firewalls, and Internet connectivity.

This role is predominantly field‑based with focus on customer deployments across the UK with occasional travel to Kerv sites may be required. We’re looking for someone who is customer‑focused, professional, proactive, and self‑motivated.

As a Field Services Engineer, you’ll work closely with colleagues, customers, and third‑party providers to maintain service excellence as a front‑pacing representative of Kerv.

• Installing and troubleshooting network and security infrastructure
• Escalating issues to the appropriate technical teams according to SLAs
• Communicating professionally with customers and third‑party Internet Service Providers
• Contributing to implementation plans for change requests
• Creating and maintaining accurate and high‑quality technical documentation where required
• Working flexible shifts as required to meet customer needs

• Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP)
• Exposure to SD‑WAN technologies
• Familiarity with installing Firewalls for remote commissioning and configuration
• Routing protocols such as OSPF, BGP, MPLS
• Layer 2/3 Switching
• DDI technologies (DNS/DHCP/IP Address Management)
• Monitoring tools using SNMP or API integrations
• ITSM/ticketing platforms (Service Now)
• Basic familiarity with vendors such as:
• HP Aruba / Silver Peak
• Arista / Velo Cloud
• Fortinet
• Infoblox
• Logic Monitor

• Methodical and structured approach to installations and troubleshooting
• Ability to write clear and concise technical documentation
• Excellent written and verbal communication skills
• Strong time management and task prioritisation
• Willingness to learn and grow in a fast‑paced environment

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Full Time

30th April 2026