IT Engineer, IT Support, Systems Administrator

Company Overview / Employee Value Proposition

AWECREATION PTE. LTD. is a leading Cyber security and IT infrastructure company, serving many corporate and SME clients in all areas of Cyber security and system for their offices. Our core product:
Towards Cloud is the new edge cutting technology to automate IT support for our clients.

• Customer focus – Focus on solving customer IT issues with professionalism.
• Teamwork – Work closely with Sales and Technical team to fulfill customer’s requirement and issues
• Challenger Spirit – Always explore new ways to resolve issue and enhance productivity
• Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard
• Fast learner with good time management and organizational skills to deliver critical timeline

• Lead central console management to monitor and maintain all clients’ IT equipment ensuring optimal performance and security
• Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure
• Install, configure, operate, and troubleshoot customer IT equipment and software to maintain seamless IT service delivery
• Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime
• Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge
• Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration
• Perform periodic server health checks and security reviews to identify and mitigate risks proactively
• Execute network, server, and firmware upgrades and patching following technical whitepapers or implementation guides to enhance system reliability
• Monitor network and system health, conduct security reviews, and manage system backup and restore processes to ensure data integrity and availability
• Liaise with third-party software and hardware vendors for technical support and escalation to resolve complex issues efficiently
• Design, install, manage, monitor, and maintain corporate LAN, WAN, WiFi, and related equipment to support business connectivity needs
• Apply subject matter expertise to resolve operational issues within established guidelines and recommend effective alternatives
• Conduct IT training sessions for users to enhance their technical proficiency and promote best practices
• Recommend and implement improvements to IT services and support processes to increase efficiency and user satisfaction
• Manage Service Desk System by handling incidents, requests, and providing end-user support to maintain service quality
• Perform installation, configuration, upgrading, and removal of office automation software, PC and laptop setup, and asset disposal to maintain IT asset lifecycle
• Oversee IT procurement, vendor relationships, and asset management to optimize resource utilization
• Execute other ad-hoc duties as assigned to support organizational IT objectives

• Basic networking knowledge and email troubleshooting.
• Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience in installation, administration, troubleshoot and configuration of various Windows workstation and Windows Servers / Ubuntu Operating systems
• Hands on experience in basic printer, scanner, routers, switches, wireless, NAS etc troubleshooting and setup.
• Hands on experience with setup, maintenance of Microsoft 365, Google Workspace Cloud solutions.
• Hands on experience with remote access tools.
• Perform on site service if issues can’t be resolved remotely
• Able to work independently with professionalism