Customer Success Manager, Strategic

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments.

This is a senior, high-impact role focused on driving executive alignment, long-term value realization, and measurable business outcomes across complex stakeholder groups. You will serve as a strategic advisor to CISOs, CIOs, Heads of GRC, and executive sponsors, ensuring Vanta is embedded as a critical component of their security and compliance strategy.

You will combine deep GRC domain expertise, executive presence, and sophisticated account leadership to drive retention, expansion, and long-term partnership.

• Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments.
• Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning.
• Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives.
• Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies.
• Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions.
• Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks.
• Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes.
• Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership.
• Act as the voice of the customer, influencing product strategy and cross-functional priorities to improve enterprise readiness and customer outcomes.
• Proactively manage risk across accounts, including renewal forecasting, stakeholder changes, organisational shifts, and evolving compliance landscapes.
• Lead cross-functional initiatives with Product, Engineering, Support, and Sales to resolve sophisticated customer challenges.

• 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts.
• Strong GRC domain expertise, with hands‑on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar.
• Proven experience engaging and influencing C-level executives in complex, global organisations.
• Demonstrated success driving retention and expansion within large, multi-threaded accounts.
• Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes.
• Ability to manage ambiguity and operate effectively in highly matrixed customer organisations.
• Strong commercial acumen with experience partnering on large renewals and expansion motions.
• Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value.
• Strong analytical and problem-solving skills, with the ability to identify risk and drive proactive account strategies.
• High level of ownership, accountability, and ability to influence without authority.
• Open to using AI to amplify their skills and strengthen their work—demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
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