Senior Consultant & Artwork Automation SME

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Senior Consultant role is a workstream and deliverable leader, responsible for translating strategy into action while ensuring clarity, quality, and forward momentum. This role balances independent delivery leadership with coaching and enabling others, helping shape structured work plans and client-ready outputs that drive measurable outcomes.

As ICP continues to evolve as an integrated, insight-led partner, this role is essential to:

• Lead work streams that connect strategic intent to tactical execution
• Drive clarity in deliverables, decision-making, and team alignment
• Build trust with client stakeholders through thoughtful recommendations
• Bring forward insights that shape ICP frameworks, methods, and IP
• Strengthen consulting maturity across the broader team

Senior Consultants may develop along two equally valued pathways:

• Strategic path
  : structuring problems, shaping client direction, and guiding strategic recommendations.
• Specialist path
  : bringing depth expertise (e.g., automation, DAM, PIM, digital shelf, content supply chain, taxonomy) to elevate solution feasibility and quality.

• Lead end-to-end work streams, ensuring clarity of objectives, approach, timelines, and deliverables.
• Produce high-quality outputs that translate complexity into structured, client-ready narratives.
• Apply ICP frameworks and consulting methodologies consistently, improving and adapting them where needed.
• Mentor and review work from Consultants and Analysts to strengthen outcomes and delivery consistency.

• Manage day-to-day client interactions within your workstream; maintain trust and credibility.
• Present components of project recommendations with confidence and clarity.
• Help clients navigate ambiguity by framing decisions, tradeoffs, and implications.
• Partner with S&C peers, Solutions, and Client Partnerships to ensure aligned delivery.
• Bring forward client insights that can inform ICP best practices, playbooks, or reusable templates.
• Participate in capability-building activities and practice-wide improvement initiatives.

• Continue deepening consulting rigor, structured problem-solving, and communication clarity.
• Develop leadership skills in coaching, delegation, and influencing without authority.

• Act as Technology Program Lead for Artwork Automation, in partnership with the Client IT&D team and external vendor to deliver the agreed roadmap of technical enhancements to the Nexus tech (Content, Artwork, and Workflow Management platforms).
• Ensuring on-time delivery of the OTC/Submissions workflow and other priority enhancements as identified through hypercare; and including E2E…