Senior incident manager

Hybrid role with flexibility to be based out of our Edinburgh or London office.

Seccl is the Octopus‑owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B‑Corp certified with an amazing product‑market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end‑to‑end management and coordination of major and high‑severity incidents. Beyond leading live incident response, you’ll play a key role in shaping and maturing Seccl’s approach to incident management – strengthening our frameworks, governance and reporting as we scale. You’ll drive post‑incident reviews and trend analysis, ensuring robust root cause identification and the implementation of permanent fixes to avoid recurrence.

You’ll also support the identification of lessons learned from both incidents and scenario exercising, helping ensure Seccl remains within impact tolerances for its Important Business Services.

• Take ownership of incident triage and escalation — assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations
• Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates
• Facilitate post‑incident reviews (PIRs) that drive genuine improvement — identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure
• Analyse incident data to produce meaningful MI and insights — surfacing trends, informing decisions on Important Business Services and shaping impact tolerances
• Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure
• Continuously improve our incident management framework, playbooks and tools — keeping them clear, effective and aligned with best practice
• Build strong relationships across operational, technical, product and customer teams — fostering collaboration and ensuring incidents are managed efficiently and constructively

• You’re experienced in managing incidents and crisis situations — calm under pressure, decisive in command, and confident coordinating responses across teams
• You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) — and you’re curious to stay ahead of evolving standards like DORA and CP24/28
• You’re an excellent communicator and facilitator — able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders
• You take a structured, analytical approach to problem‑solving — using root cause analysis to turn issues into lasting improvements
• You’re adaptable and thrive in a fast‑moving, complex environment — balancing structure and control with flexibility and good judgement
• You’re proactive and detail‑oriented — able to juggle multiple priorities while keeping quality and follow‑through high
• You bring an interest in resilience standards and frameworks (ISO
  22301, ISO
  27031, BS11200, ISO
  22316, ISO
  31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII
• You understand the intersections of operational, technology and cyber resilience — and are excited by the opportunity to strengthen them across the business

• You rely on a lot of top‑down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape…