Marketing CRM Assistant

WHO WE ARE:

At Closer Still, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market‑leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining Closer Still means being part of something bigger – not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

We're looking for a digitally curious, detail‑oriented Marketing CRM Assistant to support our central CRM team in delivering high‑quality campaign support, data integrity, and platform management across Hub Spot and Salesforce.

This is an ideal role for an early‑career professional seeking practical CRM experience in a fast‑paced, international events business. You'll get hands‑on exposure to marketing automation (Hub Spot), sales CRM processes (Salesforce), and the crucial work of keeping our data clean, accurate, and accessible for teams across the UK, Europe, Asia, and the US.

If you're someone who loves systems, enjoys solving problems, and wants to build a career in CRM, marketing operations, or data, this could be the perfect role for you.

You’ll play a key role in ensuring our global events benefit from clean, accurate, and accessible CRM infrastructure across both marketing and sales systems. Working alongside the Marketing CRM Manager and wider Data & Technology team, you’ll help maintain marketing effectiveness, streamline operations, strengthen CRM adoption, and support alignment between marketing and sales data.

• Act as 1st line CRM support for Hub Spot and Salesforce users, responding to day‑to‑day queries, troubleshooting common issues, and ensuring timely resolution
• Triage and categorise CRM‑related issues, resolving where possible and escalating more complex 2nd and 3rd line support matters to the Marketing CRM Manager, Data team, or external partners
• Be a day‑to‑day contact for CRM queries, supporting internal teams with Hub Spot tasks including list building, contact enrichment, campaign setup checks, and access support

• Support basic Salesforce tasks such as data checks, field validation, record updates, and assist with cross‑platform data consistency between Hub Spot and Salesforce
• Build and manage campaign lists, segments, and filters to support accurate targeting across all portfolios
• Assist with importing, deduplicating, tagging and enriching data for shows and regions, ensuring consistent hygiene across systems

• Support onboarding processes for new CRM users or acquired events, including permission set‑up and documentation
• Help create internal resources and process guides for marketing teams using Hub Spot and basic Salesforce processes where relevant

• Conduct weekly hygiene audits to identify and elevate issues with duplicates, inactive properties, field inconsistencies, and broken workflows
• Collaborate with the Data team to maintain GDPR compliance and field standardisation across both platforms
• Assist with audits and setup for new event editions, including form logic, workflow tagging, list generation, and CRM alignment

• Assist in reporting and insight collection by pulling base‑level reports from Hub Spot and Salesforce to support campaign and pipeline reviews
• Support the development and QA of automated workflows

• Strong interest in CRM systems, technical operations, marketing automation, and user support processes
• Basic knowledge and experience using CRM platforms,…