ServiceNow Product Designer

Servicenow Designer with SC or DV Clearance is required by our government client based in London/Midlands

Working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible)

To start ASAP

Rate c £(Apply online only) pd (Umbrella)

Role:

You will provide strategic, technical, and design leadership for the Service Now platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end to end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long term service evolution

Skills:

Deep expertise in Service Now platform design across ITSM, CMDB, Discovery, ITOM, and Integration Hub.
Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance.
Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows.
Experience designing Scoped Applications, secure configuration models, and platform-level controls.
Knowledge of ITIL v4, service design principles, and enterprise grade architecture patterns.
Understanding of discovery, service mapping, data ingestion and integration patterns.

Responsibilities’

Define, maintain, and evolve the Service Now platform design, guardrails, and configuration standards.
Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows.
Act as the design authority for all Service Now changes, ensuring solutions remain aligned to wider enterprise architecture.
Solution Design Assurance
Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.

Review and validate development outputs, ensuring alignment to design principles and long-term sustainability.
Shape the platform’s environment strategy, including version upgrades, performance optimisation, and health monitoring.
Platform Strategy Roadmap
Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements.
Data, Integrations Workflow Orchestration Define Service Now data design, CMDB modelling, and governance approaches.
Design integration patterns, data flows, and orchestration using Integration Hub, APIs, and the MID Server.

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