IT Training and Communications Lead

IT Training and Communications Lead (Regional Role – Global IT Organization, Investment Banking)

Our investment banking client is seeking an IT Training and Communications Lead to support the regional execution of a global communication and adoption strategy for our Information Technology organization within their organization. This role is part of a global team driving a firm-wide agenda to enhance user engagement, technology adoption, and awareness. The ideal candidate will have strong communication skills, an ability to simplify complex technical topics for diverse audiences, and a proactive approach to driving change in a dynamic environment.

Responsibilities:

• Execute regional communication, training, and adoption initiatives in alignment with the global strategy.
• Collaborate with regional and global stakeholders:
  Tailor messaging and delivery methods based on audience needs.
• Act as a bridge between technical teams and end users:
  Translate complex IT concepts into clear, accessible language.
• Manage project rollouts:
  Oversee the rollout of new projects as needed, ensuring smooth transitions.
• Support internal marketing campaigns:
  Key contributor to designing and executing the delivery of internal marketing campaigns, including driving adoption of key IT initiatives firmwide.
• Develop and distribute user-friendly materials:
  Create comprehensive learning materials, including manuals, FAQs, web pages, newsletters, presentations, and videos that are both informative and user-friendly.
• Host engagement events:
  Plan and execute events to keep end users informed and engaged.
• Lead dynamic trainings:
  Conduct engaging, organization-wide trainings on various software applications and system security, both virtually and in-person.
• Collect feedback from end users:
  Identify adoption challenges and work with global teams to enhance communication and training approaches.
• Evaluate and improve:
  Assess the effectiveness of each educational session and communication plan; provide insightful feedback to management and IT teams.
• Report progress:
  Generate executive reports on training and communication progress, effectiveness, and plans.
• Support ad hoc requests:
  Provide support for all other ad hoc learning and communications requests as required.

Desired Skills & Qualifications:

• Industry Experience: 4+ years in the technical industry preferred, working as an IT trainer, in a communications role (corporate communications, learning communications), business analyst, marketing, or similar. Experience in an IT or financial services environment is a plus but not required.
• Regional Responsibility:
  Based in London, responsible for all EMEA populations and some responsibilities in APAC.
• Communication Skills:
  Strong written and verbal communication skills, with the ability to create clear, engaging, and concise content. Comfortable communicating to a global audience using multiple channels and mediums.
• Technical Translation:
  Ability to translate technical concepts into non-technical language for a broad audience.
• Training & Education:
  Experience in training delivery, instructional design, or user education.
• Content Creation:
  Skilled in writing and simplifying complex information and technical terms, making it relevant, engaging, and valuable. Familiarity with communication tools such as email platforms, intranet publishing, and content management systems.
• Design & Creativity: A design background or high aptitude for creativity is highly desired. Experience with UI/UX design is a plus. Skilled in using Canva, PowerPoint, Excel, and SharePoint Designer is a plus.
• Organizational Skills:
  Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Change Management:
  Understanding of change management principles and how they apply to technology adoption.
• Team Collaboration:
  Strong ability to work on a team and communicate effectively at all organizational levels.
• Proactive Mindset:
  Demonstrated ability to solve problems using judgment and analysis, providing practical, timely, and proactive communications guidance and support. Highly enthusiastic and driven to get things done efficiently and effectively.

Mid-Senior level

Contract

Information Technology and Training

Financial Services and Investment Banking