Scrum Master

Overview

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

WPP Enablement is at the heart of empowering WPP s vast network of agencies and clients with cutting-edge technology, streamlined processes, and collaborative platforms. We build and maintain the foundational tools and services that drive efficiency, innovation, and connectivity across the globe, ensuring our agencies can deliver exceptional results for their clients. Our mission is to accelerate WPP s digital transformation and foster a culture of continuous improvement.

We are seeking a passionate and effective Scrum Master to join our WPP Enablement team. In this role, you will be instrumental in guiding our development teams to deliver high-quality, impactful solutions that serve the diverse needs of the WPP ecosystem. You will champion Agile principles, facilitate Scrum ceremonies, and help remove impediments to ensure our teams operate efficiently and effectively.

This is an exciting opportunity to contribute to the technological backbone of the world s largest advertising and marketing services company.

We are seeking a seasoned and strategic Scrum Lead to drive the end-to-end delivery of value across our Customer Success tribe. This is a role that goes beyond traditional Scrum facilitation; you will be the engine of execution, orchestrating the delivery of complex data and analytics products from planning through to release. You will manage dependencies, mitigate risks, and provide critical visibility to leadership, ensuring our squads (Digital Pulse, Value Measurement, Survey Sense, Customer Insights) operate as a cohesive, high-performing unit.

If you are passionate about translating strategy into tangible outcomes and have a proven track record in agile delivery management, this is the role for you.

You will:

Drive End-to-End Product Delivery:

• Oversee the delivery of product increments from planning to release across all squads within the Customer Success tribe.
• Ensure the timely and high-quality delivery of initiatives, epics, and features in alignment with the product roadmap.
• Proactively manage dependencies between squads (e.g., ensuring Digital Pulse provides the necessary data for Value Measurement) to ensure smooth and timely progress.

Facilitate Release Planning and Management:

• Work with Product Owners and technical leads to plan and execute coordinated product releases.
• Improve agility in processes and tools to reduce time-to-market and enable faster, more frequent deployments to production.
• Ensure frequent releases are used to gather customer feedback and iterate based on insights.
• Identify, track, and proactively mitigate risks that may impact product delivery.
• Track key delivery metrics such as velocity, lead time, cycle time, and predictability to evaluate the tribe s performance and identify bottlenecks.
• Create and maintain dashboards and reports that provide clear visibility into product development progress for stakeholders, including Portfolio Leadership.

Coach and Improve:

• Guide teams in adopting and refining Agile practices (Scrum, Kanban) tailored to their unique contexts.
• Ensure all Agile ceremonies are productive and value-driven, fostering a culture of continuous improvement.
• Build a psychologically safe and collaborative environment where…