Service Designer

Job title:

Service Designer

Rate: £558 per day inside ir35

Contract:

6 months

Location:

Remote

SC security clearance is required for this role

Job Summary

We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes.

Responsibilities

Lead the service design of end-to-end services that meet user needs and deliver policy intent
Design user-centred services ensuring accessibility and usability across digital touchpoints and service journeys
Map and analyse complex service ecosystems to identify pain points, opportunities and dependencies
Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD
Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows)
Map existing online and offline systems and processes using verified information to produce accurate "as-is" views
Create service blueprints, journey maps and visual artefacts to communicate service design clearly
Facilitate workshops and co-creation sessions with users and stakeholders
Align service design with organisational goals, technical constraints and delivery capabilities
Advocate for user-centred and inclusive design practices across the organisation
Support the development of service strategies and transformation roadmaps
Track and document out-of-scope pain points for future delivery consideration
Mentor junior service designers and contribute to the wider design community
Ensure services are designed for scalability, sustainability and continuous improvement

Skillset Required

Active SC clearance
Proven experience as a Service Designer within the UK Public Sector
Strong knowledge of Government Digital Service (GDS) standards and ways of working
Expertise in end-to-end service design and user-centred design methodologies
Experience mapping complex services and ecosystems
Strong facilitation and workshop leadership skills
Ability to translate complexity into clear visual artefacts (blueprints, journey maps, service maps)
Excellent stakeholder engagement and communication skills
Experience working within multidisciplinary delivery teams
Strong advocate for accessibility, usability and inclusive design
Ability to balance user needs, policy intent and technical constraints
Experience contributing to service strategy and digital transformation initiatives
Coaching or mentoring experience is highly desirable

If you are interested in this role, please feel free to submit your CV