CRM Campaign Manager

Number of days in office: 1 - 2 days (Surrey, Greater London )

Our company is an inspiring place to work, full of opportunity, great people, and a collaborative environment. You’ll have the chance to be part of meaningful innovation that makes a real difference in the lives of millions of people worldwide. We’re looking for talented individuals to join us as we take on ambitious challenges and continue pushing the boundaries of what’s possible through cutting‑edge technology.

It’s the creativity and diversity of our people that drives innovation. Our open and collaborative culture encourages the sharing of ideas and expertise, turning bold thinking into real products and solutions that help shape how people live and work.

This role reports to the Loyalty Marketing Lead and supports the regional office with planning and delivering CRM campaigns across 18 European markets and 34 languages.

• Plan, develop, and execute personalised CRM campaigns (Email, Push Notifications, SMS, Whats App, loyalty app, etc.) across post‑purchase journeys, driven by customer data.
• Brief innovative, personalised campaigns across data, copy, and creative to regional markets for local execution.
• Collaborate closely with Data, Operations, Creative, Copy, Product teams, and agency partners to deliver CRM campaigns.
• Drive a “test and learn” approach through A/B testing sprints, monitoring performance to continuously optimise campaigns.
• Report on campaign performance and translate insights into clear optimisation actions.

To thrive in this role, you’ll bring the following skills and attributes:

• At least 2 years’ experience in CRM or loyalty within a digital marketing environment.
• Strong project management skills, ensuring campaigns are delivered on time and against KPIs.
• Experience briefing and implementing post‑purchase CRM journeys to drive customer retention.
• Analytical mindset with confidence turning insights into actions and experience using reporting tools.
• Resilience and enthusiasm when navigating complexity or ambiguity.
• Excellent prioritisation and organisational skills across multiple projects and deadlines.
• Ability to adapt quickly to change and make sound decisions under pressure.
• High attention to detail across multiple work streams.
• Strong collaboration skills with internal teams and external agencies to deliver shared objectives.
• Confidence presenting to senior stakeholders.
• Passion for technology and consumer‑focused product innovation.
• Line management experience of one direct report (preferred).

Self‑assured communicator with a dynamic, free‑thinking approach. Strong at multitasking, prioritising, problem‑solving, and active listening.

We operate with five core values that guide how we work, collaborate, and innovate.

This is a hybrid role, with up to three days per week based in our Chertsey office.

A complimentary shuttle bus operates between the office and nearby train stations in the morning and after work for added convenience.