Support Engineer

Job Title:

Support Engineer (with Electrical/Semiconductor products)
Type of position:
Permanent

Location:

West London, UK
Base Salary: GBP 30-38K + bi-annual profit, sharing bonus, private pension and private health insurance.

Working hours:

Monday to Friday 35 hours per week (minimum daily 7.5 hours
flexible hours between 7 a.m. and 5 p.m. over 5 days)
Language:
Fluent English

Travels – Business travel mainly to the UK and Europe for customer support
* ■Responsibilities
・Responsibilities including technical support at customer sites, product repair and supporting business development.
・Customer Technical support – responding to customer technical questions by email and telephone support.
・Product Repair and Repair Management (preparing repair summaries and quotations to customers)
・Support to business development team
・Customer Technical support – installation, maintenance and troubleshooting of RF Products at customer sites in Europe.
・Health & Safety /IT– responsible for ensuring the company meets policy requirements
・Travel – Business travel mainly to UK and Europe for customer support

■Essential experience, competencies and skills requirements
・Above 3 years of Mechanical or Electrical Engineering experience

・Soldering experience

・Availability for travels – Business travel mainly to UK and Europian countries
・Valid working visa in the UK with no expiration
・Must be fluent in written and spoken English
・Must be competent in the use of MS Office, particularly Excel, Word, Access and PowerPoint to an intermediate level

■Preferred requirements

・
Experience of using RF measuring equipment
・Knowledge of RF and DC power supplies, impedance matching units or plasma chambers
・Knowledge of workplace Health & Safety
・German, Japanese, or other languages a plus
・IT server knowledge