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Technical Support

Founding Senior CSM — AI Cybersecurity

Job in London, Greater London, W1B, England, UK
Listing for: Adaptive Security
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A cybersecurity startup in London is seeking a Founding Senior Customer Success Manager to lead customer onboarding and support processes. This hands-on role offers significant autonomy in building the Customer Success function from the ground up. Ideal candidates will have at least 4 years of experience in client-facing roles, exceptional communication skills, and a proven ability to thrive in a fast-paced environment.

Responsibilities include managing customer interactions, troubleshooting issues, and influencing product development to enhance the customer experience.
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Position Requirements
10+ Years work experience
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