Support Engineer

Overview

Start Date: ASAP

Duration: 214 days (initially)

PAYE Rate: £17.48 ph (

PLEASE NOTE:

Employer NI is paid for by the client)

Total Daily Earnings: £19.85 ph (includes rolled up holiday)

IR35 Status:
Inside

Location:
London

• Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Liaise with third party suppliers to report and escalate customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

• A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
• Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service.
• Excellent written & verbal communication with customers to understand and to influence.

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Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.