Desktop Support Engineer

Overview

We are seeking a highly motivated and experienced Desktop Support Engineer to join a dynamic technology team within a fast-paced investment banking environment. This role is ideal for an individual with strong technical expertise, excellent problem solving skills, and experience providing first- and second-line technical support to end users in a regulated, high-availability setting, ensuring the smooth operation of desktops, laptops, mobile devices, and related systems.

• Provide day-to-day desktop and user support (hardware, software, and peripherals)
• Troubleshoot and resolve issues related to Windows/macOS, Microsoft 365, and common business applications
• Set up, configure, and deploy desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access (e.g., Active Directory, Azure AD)
• Respond to support requests via ticketing system, email, and phone
• Escalate complex issues to senior engineers or third-line support when required
• Maintain accurate documentation of issues, solutions, and procedures
• Support office moves, upgrades, and IT projects as needed

• Proven experience in a desktop or IT support role within an investment banking or financial services environment
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• Strong knowledge of Windows operating systems (macOS experience is a plus)
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with hardware troubleshooting and device imaging
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Experience with ticketing systems and ITIL-based processes
• Basic knowledge of networking (TCP/IP, DNS, DHCP)