Trade Floor Support Engineer

We are working with a leading global bank to hire a Support Engineer. This will sit in the Desktop Support team, providing high-quality IT support to employees of a London-based financial services organisation. The successful candidate will lead by example, delivering a highly organised, responsive, and customer-focused support service.

The role requires a strong Desktop Support Engineer who acts as an advocate for the Trading Support function, with the ability to communicate clearly and effectively with business users at all levels, including senior stakeholders and IT management.

• Provide hands-on desktop support to business users via phone, email, ticketing system, and in person, resolving issues within agreed SLAs and managing user expectations
• Support new joiner onboarding and carry out desk moves and equipment changes as required
• Deliver 1st-3rd line support across hardware, software, and end-user applications
• Support market data applications and services
• Set up and support mobile devices
• Coordinate with third-party vendors to troubleshoot and resolve issues
• Participate in out-of-hours support, including on-call rota, desk moves, and ad-hoc testing
• Maintain flexibility to provide evening cover when required (up to 10:30pm)

• Proven experience supporting a trading floor or front-office environment
• Solid Windows 10 desktop support and Office 365 experience
• Working knowledge of Active Directory and endpoint management tools (GPO, WMI, SCCM)
• Experience supporting virtual desktop environments (Citrix Xen Desktop, VMware, Nutanix)
• Good understanding of desktop and laptop hardware, including VDI setups
• Experience supporting broker and trading applications (e.g. Brokertec, GFI, ICAP)
• Familiarity with Service Now or similar ticketing systems
• Scripting or automation exposure (Power Shell preferred)
• Exchange administration knowledge beneficial but not essential

• Confident communicator, able to work effectively with stakeholders and suppliers at all levels
• Strong team player with the ability to lead, guide, and develop others
• Calm and resilient under pressure, with experience managing demanding users
• Proactive, self-motivated, and able to prioritise and resolve complex issues
• Adaptable, "can-do" mindset with a focus on continuous improvement