Business Operations Lead; Fraud

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached.

The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a Little More

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and Give Directly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

We are looking for an experienced Business Operations Lead to own and lead Taptap Send’s fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands-on experience in analytics and operations responsible for owning and driving improvements to a key metric. We’re looking for someone with a background in fast-moving startups, with bonus points for fintech and fraud experience.

You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users.

This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform.

• Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience
• Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes
• Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations
• Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively
• Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company’s anti-fraud capabilities
• Develop and grow the fraud team as we scale to new users, geographies and products

• 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary).
• Proven track record of building and scaling fraud prevention or similar programs in high-growth environments.
• Hands-on experience with analytics, machine learning models, and automation tools.
• Strong background in data-driven decision-making, with proficiency in SQL strongly preferred.
• Bonus points for fintech experience.

• High ownership and ability to operate in a fast-paced, high-accountability environment.
• Seeks out opportunities to unlock value by working harder and going further than others might.
• Recognizes challenges, accepts them as reality, and proactively proposes solutions.
• Willingness to travel periodically to meet with key stakeholders.

• Outgoing - you love speaking to people and enjoy building meaningful…