IT Support Technician

Location: Greater London

IT Support Technician page is loaded## IT Support Technician locations:
London posted on:
Posted Todayjob requisition :
R65277

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

IT Support Technician
** Step into the fast-paced world of IT support and innovation.**###
*
* Job Location:

** London  
** Job Type:
** Permanent  
** Remuneration:
** Competitive salary based on experience, skills, and qualifications###
** Reports To**: IT Manager – EMEA Service Desk & Depot Operations#
** Join Sedgwick as an*
* ** IT Support Technician*
* **** a
* * nd become a key player in delivering expert technical support and driving operational excellence in a fast-paced, collaborative environment.
**** Skills Snapshot:
*** Hands‑on IT support for employees (hardware & software troubleshooting)
* Microsoft 365 (Outlook, Teams, SharePoint, One Drive) support
* Windows device setup, configuration, and maintenance
* Hardware lifecycle management (procurement, deployment, ITAD)
* Endpoint management tools (Microsoft Intune / Endpoint Manager)
* ITIL framework knowledge (incident, problem, change management)
* Strong organisational and communication skills
* Customer‑focused, service‑oriented approach
* Pro-active attitude and willing to learn more#
** About the Role
** We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our UK offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.
** What you will have:**
* ** Technical Support** – Proven ability to provide first-line and second-line IT support for employees.
* ** Troubleshooting Expertise** – Skilled in diagnosing and resolving hardware, software, account access, MFA, VPN, and connectivity issues.
* ** Microsoft 365 Proficiency** – Experience supporting Microsoft 365 applications and collaboration tools.
* ** Asset Management** – Ability to maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
* ** Procurement & Lifecycle Management** – Knowledge of procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
* ** Device Configuration** – Competence in preparing and configuring new devices to company standards.
* ** Project Coordination** – Experience coordinating hardware rollouts, refresh cycles, and migrations.
* ** Security Compliance** – Understanding of corporate security standards including encryption, antivirus, and patching.
* ** Reporting Skills** – Ability to produce reports on hardware status and refresh needs.
* ** Documentation** – Skilled in creating troubleshooting guides and maintaining vendor contact information.
** Qualifications & Skills
*** Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
* 2+ years in IT support, asset management, or technology coordination.
* Strong knowledge of Windows hardware setup and troubleshooting.
* Familiarity with Microsoft Intune / Endpoint Manager.
* Proficiency in Microsoft 365 applications.
* Understanding of ITIL processes (incident, problem, change management).
* Excellent organisational and communication skills.
* Ability to work independently and manage multiple priorities.#
** What we’ll give you:
**** Remuneration & more
*** Competitive salary tailored to your experience and qualifications
* Self-Invested Personal Pension Scheme (SIPP)
* Incentive bonus scheme
* 25 days holiday plus bank holidays
* Flexible working options – from our office or your home
** Health & support
*** Private healthcare plan (including pre-existing conditions)
* Life assurance
* Employee assistance programme
* Group Income Protection
** Other benefits
*** Voluntary benefits…